FAQ's

Credit Cards:

Visa, Mastercard, American Express, Discover

PayPal:

Health Web Shopping is pleased to offer PayPal as a payment option for our customers. PayPal enables you to pay without sharing your financial information with sellers. Pay with your credit card (Visa, Master Card, American Express and Discover), bank account, or PayPal balance without ever sharing your numbers with the merchant.

If you don't currently have a PayPal account, signing up for one is easy and takes just a few minutes. Once your account is in place, you can send your payments using your bank account or credit card in minutes!

Money Orders: If you would like to pay by money order, please email us for instructions at CustomerService@HealthWebShopping.com. Once you have received instructions, please include a printed copy of the order confirmation email along with your money order and mail them to:

We will not bill your credit card until your order actually ships or is ready tobe shipped.

We charge absolutely no sales tax to all of our customers!

Absolutely. We have taken every precaution to make your transactions secure. Weuse Authorize.net, which is the leading provider of digital trust services thatenable businesses and consumers to engage in commerce and communications with confidence.Authorize.net's digital trust services create a trusted environment that is poweredby a global infrastructure that manages more than 6.5 billion communications andtransactions a day. Nevertheless, if you prefer, we also offer you the option ofsubmitting your order by telephone at 866-213-3875 . All account informationsubmitted to us is safely isolated from unauthorized Internet access.

Absolutely not. Credit/bank statements will list our company twice. The 1st appearanceis simply an authorization, and the second appearance is the physical transaction.Once the physical transaction clears, the "pending authorization" will be releasedand the deduction will drop off of your account. The physical transaction usuallytakes 1 - 2 business days to clear.

Yes. You can speak to one of our professional customer care agents to guide youthrough the phone ordering process. Our toll free number is 866-213-3875.We do encourage our customers to place their orders directly through our onlinestore because of the sheer convenience and the maximum level of security that ourSSL encrypted site provides them.

There are two reasons why prices change. Firstly, some products on our site sellfor different prices depending on the quantity purchased. As you add or remove productsfrom your cart, the prices will be updated to reflect the price for the requestedquantity. Secondly, if you try to modify the quantity of products contained withina bundle, the discount applied to the bundle will be removed and the products willbe priced at their default price according to the quantity requested.

On a rare occasion, our website may be experiencing difficulties receiving orders.This could be a temporary situation outside of our control, including problems withthe customer's computer. Give it a little time and revisit the site again. Anotheroption is to call the toll free number, 866-213-3875, and a customer servicerepresentative will be happy to assist you in placing that order.

This is usually due to a couple of factors. There may have been a typo in your emailaddress that you submitted to us. Because our system is automated and we would notrecognize the mistake to correct it, you would not receive your proper email notificationsfor both the order confirmation and shipping notification. Please email us at CustomerService@HealthWebShopping.comso that we can make the proper adjustments.

If you did receive an order confirmation but not a shipping notification, pleasewait 24 hours to compensate for any possible email difficulty. We ship all of ourorders out the same day if they are received prior to 1:00pm Eastern Standard Time(Monday-Friday). After this designated cutoff time, we will ship the following businessday. We will then notify you of your order tracking number via an email confirmation.

While you have received your shipment tracking number, the shipper hasn't scannedyour package yet. Your package has shipped and we have sent you the notification-however,it still takes the shipper a couple of hours after they pick it up from our warehouseto scan every package into their tracking system. Please allow some time beforecarefully re-entering the shipment tracking number in the appropriate area of ourpage.

Please Note:USPS does not provide tracking numbers with their shipments butthey do provide a shipping confirmation number. You will not be able to track USPSshipments.

We do accept International Orders.

In most cases, orders are received and processed immediately. The transaction takesplace within an instantaneous automated system. We ship all of our orders out viamost efficient method at 1:00PM Eastern Standard Time (Monday-Friday). If you needto cancel the order please login into your account by visiting ehealthnutrition.comand change or cancel your order.

Your account can be accessed by clicking on Your Account in the upper top headerof our website. You will then be able to choose which part of your account you wouldlike to edit after you have logged in by supplying your Email Address/Password thatyou have established with us in opening your account.

We do not offer any autoship program at this time. If you like the product you purchased,you will need to order it yourself again. You will need to place that order eitheronline or with our customer service department.

Yes. You receive a coupon with your order confirmation and if you opt-in to ournewsletter you will also receive special coupons and discount coupons in each newsletter.Sometimes we will offer coupons on each product page for those customers that arenew to the Health Web Shopping experience.Please note:Only one coupon isredeemable per purchase.

We are a wholesale direct to consumer business, selling and shipping directly toour clients. We do not have the margin in our pricing to create lower wholesalebulk or volume purchasing discounts. Our pricing is based on the fact that we dealdirectly with the product manufacturers, saving layers of distribution costs. Thishelps keep our prices affordable.

• Next day is delivered on the next business day after the order has shipped.
• 2nd Day Air is 2 business days after the order has shipped.
• Note: Weekends and holidays do not count as shipping/business days.
• Shipper business days are: Monday, Tuesday, Wednesday, Thursday & Friday
• If your delivery day falls on a holiday your package should be delivered on the next business day

This is usually due to a couple of factors. There may have been a typo in your emailaddress that you submitted to us. Because our system is automated and we would notrecognize the mistake to correct it, you would not receive your proper email notificationsfor both the order confirmation and shipping notification. Please email us at CustomerService@HealthWebShopping.com so that we can makethe proper adjustments.

Yes, generally all orders placed after 1:00 PM EST are shipped the following businessday.

Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. Any address that is given incorrectly and has to be changed by either, the customer, PharmaxaLabs.com, or the shipping company willbe charged an address correction fee imposed by the shipping company ranging from$5.00-$10.00. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not shipped, you can login to your account and change your address.

All Military orders are shipped by USPS Priority Mail. US mail to the various militaryaddresses takes anywhere from one to eight weeks for delivery as we have been recentlyseeing delays in military shipments. The US Postal Service has no tracking on militaryorders. Any damages or claims must be reported to us within 24 hours of receiptof the package. If the package is damaged, take the damaged package to the militarypostal unit and file a report.

All international orders are shipped via USPS Priority Mail International. Health Web Shopping is not responsible for any taxes, tariffs, customs restrictions,or other regulations that apply in countries outside the United States. Please contactyou customs officials if you have any questions. Any package returned because ofcustoms, product illegality in a specific country, etc., shipping charges will notbe refunded.

Unfortunately, we can't recommend any product for a medical condition or disease.We suggest that you contact your doctor or health care provider for recommendations.If you are pregnant or sick you should always get the advice of a health care professional.These products are not intended to diagnose, treat, cure or prevent any disease.Individual results will vary from person to person. Self medication is never a goodidea - if you have a serious illness or disease, we always recommend that you seea medical professional.

If you have used our services or purchased a product on our website and would liketo tell us about your experience, we would be happy to post that experience withothers on our website.

To submit your personal experience, please email us at CustomerService@HealthWebShopping.com. Please include yourfirst and last name and/or order# in your email. If you would like to include yourphoto as well, please let us know and we will have our customer service departmentcontact you with further directives.

As a token of our appreciation, we will provide you with a coupon for 10% off onyour next order when you send us your feedback. Upon receiving your feedback, ourcustomer service department will contact you via e-mail or phone with the couponcode for your discount!

That's right! - we will give you 10% off your next order for sharing your experiencewith us.

There will be a 25% administrative processing fee calculated against thetotal cost of all opened products being returned including those being returneddue to an allergic reaction with any product we sell on our website. All of ourproduct pages list each ingredient contained in each dosage. It is your responsibilityto printout the product specifications so that you may present them to your medicaldoctor for advice, warnings, guidance and dosage amounts dependant on your individualneeds. We do not employ anyone on staff qualified to give out medical advice andtherefore are not responsible for unexpected reactions brought upon the consumptionof any and all products we sell.